Quality Philosophy

 

As OTI Hotels & Resorts, we believe that by providing customer satisfaction we can increase our competitive power and reach a much better place at the markets we are running our operations in.

Our aim is to deliver the services we commit to in the best possible way and in accordance to high quality standards.

In order to achieve this aim, we receive the most valuable support from our employees who are experts in their field.

We fairly and objectively estimate the feedbacks from customers, employees and other parties from the client-focused perspective that goes beyond the legal legislation.

The conscious application of our current quality and complaint management system by each of our employees will contribute to the continuous improvement of our service quality and customer satisfaction.

As the General manager, I invite all our employees to apply this policy as an integral part of their work.

 

ENVIRONMENTAL, OCCUPATIONAL HEALTH AND SAFETY POLICY

As OTI Hotels & Resorts, we conduct our activities in accordance with legal regulations as well as environmental and occupational safety standards. To ensure that;

- We identify the risks and impacts of our activities in the sphere of environment, occupational health and safety and take necessary measures to prevent these risks or to reduce the undesirable effects.

- We set goals and develop programs for the continuous improvement of our environment, occupational health and safety management system, review them and make necessary investments.

- We fulfil the requirements of the legislation on environment, occupational health and safety.

- We take necessary precautions and maintain necessary control to prevent and eliminate the environmental pollution caused by our activities and the formation of dangerous environments that may cause accidents and diseases.

- We provide necessary training to our employees and ensure their participation.

- We encourage our suppliers to comply with our environmental, occupational health and safety standards and legislation in line with our policy, and we make efforts to cooperate with them in these sphere.

- By informing our guests about our environmental consciousness, we expect them to show respect towards nature and contribute to the protection of the environment during their holidays.

As the General manager, I invite all our employees to apply this policy as an integral part of their work.
 

FOOD SAFETY POLICY 

As OTI Hotels & Resorts, we commit to run our food production and presentation processes in accordance with legal regulations and international standards. 

Our aim is to produce and serve our products in accordance with food safety principles and provide the highest level of satisfaction.
In order to achieve this aim, we receive the most valuable support from our employees who are experts in their fields and we organize trainings to increase their competencies.

We create effective internal and external  communication channels with related parties in food production chain.

We identify food safety risks from purchasing to presentation and we take the necessary measures to prevent these risks to occur.

We monitor our food safety management system and objectives, to ensure continuous improvement we create programs and provide necessary resources.

As the General manager, I invite all our employees to apply this policy as an integral part of their work.

 

General Manager