As Otium Hotels,we constantly improve the efficiency of our international management systems by monitoring them.
We believe that we can improve our competitive capacity by ensuring customer satisfaction and thus we can reach better positions in the markets that we are involved. We monitor the feedbacks received from customers, employees and other parties and evaluate them fairly and neutrally with a guest-oriented point of view beyond the laws and legislations. Therefore, our aim is to realize what we guarantee, in the most perfect way and with the highest quality. In order to achieve our aim, we receive the most valuable support from our employees who are expert in their fields, open-minded, following the technological developments closely and open to learning and development. As long as each of our employees uses the current quality and complaint system consciously, our service quality and customer satisfaction will constantly enhance.
We attach importance to the training and development of our personnel in order to ensure customer satisfaction and create a safe working environment. We conduct our business in line with "Knowledge, Competence and Security" principles and take preventive measures in order to avoid from accidents and injuries. All the foods which we produce are controlled from goods acceptance to consumption in line with the internationally accepted standards. We carry out all our activities in accordance with the legal provisions and additional provisions adopted by our management. We consume the natural resources such as electricity and water economically in order to preserve the energy resources in our world and ensure that they are consumed less. We utilize our waste in accordance with the recycling and recovery principles so as not to pollute and harm the environment.